Return eligibility
[DEFINE ELIGIBLE ITEMS, CONDITION REQUIREMENTS, AND RETURN WINDOW]
Final-sale and pre-loved items
[DEFINE ANY EXCEPTIONS FOR VINTAGE, ONE-OF-A-KIND, PERSONAL CARE, OR CLEARANCE PRODUCTS]
Starting a return
Contact the Return Center with your order number before shipping anything back.
Return shipping
[SPECIFY WHO PAYS RETURN SHIPPING AND WHETHER LABELS ARE PROVIDED]
Refunds and exchanges
[DEFINE REFUND METHOD, PROCESSING TIME, AND EXCHANGE AVAILABILITY]
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